Refund policy

Refund Policy

1. Introduction

Welcome to micheleardu.com (“Website”). This Refund Policy outlines the terms under which refunds or exchanges may be requested for purchases made through our Website, where applicable. We are committed to complying with the European Union’s Consumer Rights Directive (2011/83/EU) and other relevant EU consumer protection laws. If you have any questions, please contact us at support@micheleardu.com.

2. Right of Withdrawal

In accordance with EU Directive 2011/83/EU, if you are a consumer residing in the European Union, you have the right to withdraw from any purchase made through our Website within 14 days from the day you receive the product (for physical goods) or from the date of purchase (for digital products or services), without providing a reason.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the 14-day period expires. You can do so by:

We will acknowledge receipt of your withdrawal request via our transactional email system. You are responsible for returning any physical goods to us within 14 days of notifying us of your withdrawal, and the goods must be in their original condition.

3. Refund Process

Once we receive your withdrawal request and, if applicable, the returned goods, we will process your refund within 14 days, as required by EU law. Refunds will be issued to the original payment method used for the purchase. The refund will include the cost of the product and, where applicable, the standard delivery costs (excluding any additional costs for premium delivery options).

For digital products or services, refunds will only be issued if the product or service has not been used or accessed, unless it is defective or does not conform to the description provided at the time of purchase.

4. Non-Refundable Items

Certain products or services are exempt from the right of withdrawal under EU law, including:

  • Digital content (e.g., downloadable files) that has been accessed or downloaded after purchase, where you have expressly consented to waive your right of withdrawal.
  • Personalized or custom-made products tailored to your specifications.
  • Services fully performed with your prior consent before the end of the 14-day withdrawal period.

We will inform you at the time of purchase if a product or service falls under these exemptions.

5. Defective or Non-Conforming Products

If a product is defective, damaged, or does not conform to the description provided, you are entitled to a refund, repair, or replacement under the EU’s legal guarantee of conformity (Directive 1999/44/EC). Please contact us at support@micheleardu.com within a reasonable time after discovering the issue, providing details and, if possible, evidence (e.g., photos). We will assess the claim and provide a resolution in accordance with EU law.

6. Return Shipping Costs

If you exercise your right of withdrawal, you are responsible for the direct costs of returning the goods, unless the product is defective or non-conforming. In such cases, we will cover the return shipping costs, provided you follow our return instructions.

7. Data Processing for Refunds

To process refunds, we may collect and process personal data (e.g., name, order details, payment information) as described in our Privacy Policy. This data is handled in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and may be shared with our e-commerce and email marketing platforms to facilitate the refund process.

8. Dispute Resolution

If you have concerns about a refund or purchase, please contact us at support@micheleardu.com. EU residents may also use the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to resolve disputes. This policy is governed by the laws of Italy, in line with EU regulations.

9. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page, and significant updates will be communicated as required by GDPR. We encourage you to review this policy periodically.

10. Contact Us

For questions about this Refund Policy or to initiate a refund or withdrawal, please contact us at support@micheleardu.com or via our Website’s contact form.

Last Updated: June 7, 2025